Hello George
Just over one year ago I bought an inflatable boat and a Hidea 4 HP motor from your company.
For various reasons I had put little time on the motor and have recently run into problems. 

Although the warrantee had expired you asked me to bring the motor to you which I did.
You very kindly spent almost 2 hours on the motor after you determined that there was oil in the combustion chamber. When the motor was reassembled it ran quietly and smoothly. It turns out that the problem in fact was caused by myself while lying the motor on its side. I now understand that the motor should only be in an upright position or on its side with the handle on the downside.
Customer service is of critical importance to any business however, I must say you have gone above and beyond what I expected.
To anyone considering a purchase from you, I highly recommend you as a businessman with integrity and your products as being of high quality and of great value.
Thank you very much.
With kind regards,
Ken Smith